1 Who We Are
Lucky 57 is an online betting and casino entertainment platform serving players in Pakistan. The platform operates the website at lucky57.onl and the associated mobile app. References to "lucky 57", "we", "us", or "our" throughout this Privacy Policy refer to the lucky 57 platform and its operating team.
Lucky 57 acts as the data controller for the personal information collected through the platform. This means we are responsible for deciding how your personal data is collected, stored, and used. If you have any questions about how your information is handled, or if you wish to exercise any of your data rights, our support team is available at [email protected].
This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming guidelines, which together govern your relationship with the lucky 57 platform.
2 Information We Collect
Lucky 57 collects different types of information depending on how you interact with the platform. We aim to collect only what is genuinely necessary to provide you with a good, secure experience. Below is a breakdown of the main categories of data we collect.
Information You Provide Directly
When you create an account on lucky 57, you provide us with personal information such as your full name, date of birth, email address, and phone number. During the verification process, you may also be asked to submit a copy of your CNIC or other government-issued identity document. This is required to confirm your age and identity as part of our standard security checks.
If you contact our support team, the content of those communications — whether via live chat or email — is also stored so that we can effectively track and resolve your queries.
Information Collected Automatically
When you use the lucky 57 website or app, certain technical information is collected automatically. This includes your IP address, device type, operating system, browser version, and approximate location (based on IP). We also collect data about your activity on the platform — pages visited, time spent, features used, bets placed, and games played.
This automatically collected data helps us maintain the security of the platform, detect suspicious activity, improve performance, and provide a personalised experience.
Payment Information
When you make a deposit or request a withdrawal, we collect transaction-related data including the payment method used (such as JazzCash, Easypaisa, Raast, or Bank Transfer), transaction amounts in PKR, and timestamps. Full card or wallet credentials are processed directly by our payment partners and are never stored on lucky 57's servers in their complete form.
| Data Type | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, CNIC, date of birth | Account verification, age checks |
| Contact Data | Email address, phone number | Account management, support |
| Technical Data | IP address, device, browser | Security, fraud detection |
| Usage Data | Pages visited, bets placed | Platform improvement, personalisation |
| Financial Data | Transaction amounts, method | Deposits, withdrawals, reporting |
3 How We Use Your Data
Lucky 57 uses the personal data we collect for specific, clearly defined purposes. We do not use your data for anything beyond what is described here, and we do not sell your personal information to third parties for their own marketing purposes.
- Account Management: To create and maintain your account, verify your identity and age, and manage your login credentials securely.
- Service Delivery: To process your deposits and withdrawals in PKR, settle bets, apply bonuses, and provide all core platform features.
- Security & Fraud Prevention: To detect and prevent unauthorised account access, fraudulent transactions, multi-accounting, and other prohibited conduct outlined in our Terms and Conditions.
- Customer Support: To respond to your queries, resolve disputes, and maintain records of our communications with you.
- Platform Improvement: To analyse usage patterns, identify bugs, test new features, and improve the overall quality of the lucky 57 experience.
- Responsible Gaming: To monitor betting patterns and, where relevant, reach out to players who may benefit from responsible gaming tools or information.
- Communications: To send you transactional messages (such as deposit confirmations and withdrawal updates) and, where you have opted in, promotional communications about bonuses and offers relevant to cricket betting, PSL, casino games, and other platform features.
You can opt out of promotional communications at any time by contacting support or using the unsubscribe option in any marketing email you receive from us.
4 Legal Basis for Processing
Lucky 57 processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to deliver the services you signed up for — managing your account, processing transactions, settling bets, and providing customer support.
- Legitimate interests: Processing carried out to protect the platform and its users — fraud detection, security monitoring, platform analytics, and responsible gaming monitoring.
- Consent: Where you have given explicit consent — for example, opting into promotional emails or agreeing to certain cookie types. You may withdraw consent at any time.
- Legal obligation: Where processing is required to comply with applicable obligations, such as providing transaction records upon lawful request by relevant authorities.
5 Sharing Your Data
Lucky 57 does not sell, rent, or trade your personal information with third parties for commercial purposes. However, to operate the platform effectively and securely, we do share certain data with trusted service providers and partners who process it strictly on our behalf.
Payment Processors
To process your deposits and withdrawals in PKR, your transaction data is shared with payment providers such as JazzCash, Easypaisa, Raast, and partnered banks and card processors. These providers operate under their own privacy policies and are responsible for their own data handling practices. Lucky 57 shares only the minimum information necessary for each transaction to be processed.
Identity Verification Services
When account verification is required, your identity documents may be shared with third-party verification services that specialise in document authentication and age verification. These services process your data solely for verification purposes and are contractually bound to protect it.
Analytics & Technical Partners
Lucky 57 uses analytics tools to understand platform usage and improve performance. These tools may collect anonymised or pseudonymised usage data. No personally identifiable information is shared with analytics partners beyond what is technically necessary for the service to function.
Legal & Regulatory Disclosure
In situations where we are required to do so by applicable law or by the order of a competent authority, lucky 57 may disclose your personal information. This could include providing account or transaction records in response to a lawful request. We will notify you of any such disclosure where we are legally permitted to do so.
6 Payment Data Security
All financial transactions on lucky 57 are processed over encrypted connections using industry-standard TLS (Transport Layer Security) protocols. When you make a deposit using JazzCash, Easypaisa, Raast, a debit card, or any other supported method, your payment credentials are handled directly by the relevant payment provider — lucky 57 does not store full card numbers, mobile wallet PINs, or bank account passwords on its servers.
Lucky 57 maintains a record of transaction metadata — including the payment method type, transaction amount in PKR, date and time, and transaction reference — for account management, withdrawal processing, and financial reporting purposes. This metadata does not include sensitive authentication credentials.
If you ever notice an unauthorised transaction on your lucky 57 account, contact support immediately. We take financial security concerns seriously and will investigate promptly.
7 Cookies & Tracking Technologies
Lucky 57 uses cookies and similar tracking technologies to keep the platform functioning properly, remember your preferences, and understand how players use the site and app. A cookie is a small text file stored on your device when you visit a website. Cookies are not harmful and do not contain personally identifiable information on their own.
Types of Cookies We Use
- Essential Cookies: These are strictly necessary for the platform to work — keeping you logged in, maintaining your session, and enabling core features like deposits and game loading. You cannot opt out of essential cookies without breaking the platform.
- Analytics Cookies: These help us understand how players navigate the platform — which pages get the most visits, where people spend time, and where they encounter issues. The data collected is aggregated and not linked back to individual identities.
- Preference Cookies: These remember your settings and preferences, such as your preferred language or notification choices, so you do not have to reconfigure them on every visit.
- Marketing Cookies: With your consent, these cookies allow us to show you relevant promotions related to cricket betting, PSL offers, casino bonuses, and other lucky 57 features based on your platform activity.
You can manage your cookie preferences through your browser settings. Blocking certain cookies may affect platform functionality. For full details, refer to your browser's help documentation.
8 Data Retention
Lucky 57 retains your personal data for as long as your account is active and for a reasonable period thereafter, in line with standard data management practices. The specific retention period for each type of data depends on the purpose for which it was collected and any applicable obligations that may require us to keep records for a defined period.
When you close your account, we begin the process of removing your personally identifiable information from our active systems. However, certain data — particularly financial transaction records and identity verification documents — may be retained for a longer period for audit, fraud prevention, or dispute resolution purposes.
Anonymised and aggregated data, which cannot be used to identify you, may be retained indefinitely for statistical analysis and platform improvement purposes.
If you wish to request the deletion of your personal data, please contact support at [email protected]. We will process your request in accordance with our retention obligations and confirm the outcome to you.
9 Your Rights Over Your Data
As a lucky 57 user, you have a number of rights in relation to your personal data. Lucky 57 is committed to honouring these rights and will respond to any valid request within a reasonable timeframe. To exercise any of the rights below, contact our support team at [email protected].
Right to Access
Request a copy of the personal data we hold about you and information about how it is used.
Right to Rectification
Ask us to correct any personal data we hold that is inaccurate or incomplete.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes it was collected.
Right to Object
Object to processing of your data for marketing purposes or where processing is based on our legitimate interests.
Right to Restriction
Request that we limit the processing of your data while a dispute or complaint is being resolved.
Right to Portability
Request a copy of your data in a structured, machine-readable format that you can transfer elsewhere.
10 Children's Privacy
Lucky 57 is strictly an adults-only platform and is not intended for anyone under the age of 18. We do not knowingly collect personal data from children or minors. Age verification is part of our standard account registration and ongoing review process.
If we become aware that a user is under 18, their account will be closed immediately and any associated personal data will be deleted. If you believe that a minor has created an account on lucky 57, please contact us immediately at [email protected] so that we can take appropriate action.
Parents and guardians are encouraged to use parental controls and monitoring tools to help prevent underage access to betting and gaming platforms. More information is available on our Responsible Gaming page.
11 Updates to This Privacy Policy
Lucky 57 may update this Privacy Policy from time to time to reflect changes in how the platform operates, new services we introduce, or evolving best practices in data protection. When significant changes are made, we will notify registered users via email or through an in-platform notification.
The most current version of this Privacy Policy will always be available on this page, with the "Last Updated" date shown at the top. We encourage you to review this page periodically so that you stay informed about how your data is being handled. Continued use of lucky 57 after an updated Privacy Policy has been posted means you accept the revised terms.
12 Contact Us
If you have questions about this Privacy Policy, want to understand more about how your data is used, or wish to exercise any of your data rights, please get in touch with the lucky 57 support team. We aim to respond to all privacy-related enquiries within a reasonable time and will always take your concerns seriously.
For responsible gaming concerns, self-exclusion requests, or account closure for wellbeing reasons, please also reach out to us directly. These requests are handled with full confidentiality and prioritised by our team. More details are on our Responsible Gaming page.
We've built privacy and security into every part of the platform. Here's what that looks like in practice for players in Pakistan.
Encrypted Connections
All data exchanged between your device and lucky 57 — including login, deposits, and personal details — is protected by TLS encryption. Your information never travels in plain text.
PKR Payments, Safely Handled
Deposits via JazzCash, Easypaisa, Raast, and Bank Transfer are processed by trusted payment partners. Lucky 57 never stores your full payment credentials — only the transaction metadata we need.
Verified Identities Only
Age and identity verification keeps the platform safe for genuine adult users. Your CNIC or ID is processed securely and never shared beyond what verification requires.
We Don't Sell Your Data
Your personal information is not sold to advertisers, data brokers, or any third party for commercial gain. Full stop. What you share with us stays with us.
You Control Your Data
Access, correct, or delete your personal data at any time by contacting support. Marketing opt-outs are respected immediately. Your data rights are real, not just words on a page.
Responsible Gaming Monitoring
We use account activity data to identify players who may benefit from responsible gaming tools — not to penalise, but to support. Player wellbeing is part of how we operate.